DesignMeets: The Future of Aging

This is event has already happened. Read the recap of this event.

Thanks to modern medicine, Canadians are living longer than ever before. According toStatistics Canada, there are more Canadians over the age of 65 than those aged 14 and younger. It’s estimated that by 2030, 1 in 4 Canadians will be a senior citizen–the silver Tsunami. All of us will be in that age group at some point how do you want to age?

Do you want services and spaces that have been adapted to meet the needs of older people, so you can continue to be an active member of society? Be part of a Canada that ensures everyone, including older adults, can access the right tools, services, programs and care to help us live healthy and engaged lives?

We need to be innovative when it comes to the prevention, treatment and care of our aging population, and their families. To engage all Canadians in new ways to promote and support healthy living and well-being. And to motivate health and social care providers, public health practitioners, researchers, policy-makers and government decision-makers to participate in this broader health ecosystem, and to adapt processes to make their jobs easier, not more difficult.

Join us for  “The Future of Aging” in collaboration with Pivot Design, Saint Elizabeth Health Services, and Bridgepoint Health Services on June 26, 2018, 6:00 pm to 8:30 pm, the 10th-floor auditorium at Bridgepoint Health Centre,

Let’s discuss at #DesignMeets where we’ll hear from people transforming the way we design, deliver and experience healthcare.


  • Each speaker will have about 5 minutes to present ideas using just 5 images.
  • A Q&A panel period will follow the talks.
  • Then stay on to mix & mingle over snacks and refreshments.


Tickets are $10 online. This includes plenty of food and an open bar.

Tickets Now Available for Purchase

Opening Remarks

Dr. Zayna Khayat

Future Strategist at Saint Elizabeth Health Care

Dr. Zayna Khayat is the Future Strategist with Saint Elizabeth Health Care. Zayna is Faculty of Singularity University’ Exponential Medicine stream since 2016. In 2017 she was seconded from MaRS Discovery District, an innovation hub in Toronto, Canada to the REshape Health Innovation Centre at Radboud university medical centre in Nijmegan, Netherlands. At MaRS in Toronto, Zayna lead the Health System Innovation platform from 2014 to 2017. Dr. Khayat is also an adjunct faculty with the Rotman School of Management in the Health Sector Strategy stream. Zayna completed her Ph.D. in biochemistry from the University of Toronto (2001), followed by a long career in strategy consulting, including as a Principal in the healthcare practice of The Boston Consulting Group (BCG).

Links: Twitter, Linkedin, SE Futures

Ian Chalmers

Creative Director and Founder at Pivot Design Group

Ian is the founder and Creative Director of Pivot Design Group in Toronto. He sees design as a strategic driver to improve the health and well-being of people, services, and organizations. This translates directly into the innovation of the project, but more importantly, it impacts the well-being of a shared livelihood. Over the past 7+ years, Ian’s philanthropic desire has found him lending his design hands as a Board Member for Pencils for Kids, which provides scholarships, farming programs and sewing programs for girls in a small community in Nigér, Africa. Ian’s recent focus has been in the healthcare vertical, bringing a people-centered design research focus to the work Pivot creates for researchers, scientists, physicians, institutions. Ian’s DesignMeets events have continued to be an exciting success with over 22 events to date, 2200 attendees, 84 speakers, 15 themes and in 4 cities. The event has tackled Design Thinking as a method to solve wicked problems that exist in HealthCare (#mHealth), Financial Services (#FinTech), and Public Policy to name a few.

Links: Linkedin, Pivot Design Group


Event Speakers

Athina Santaguida

Service Designer & Researcher at Healthcare Human Factors

Athina has been using design research to tackle complex challenges for the last 9 years. From re-imagining the experience of receiving chemotherapy at the Memorial-Sloan Kettering Cancer Centre in New York City, to developing solutions to improve surgical safety and patient education at the University Health Network in Toronto. With a background in service design from Parsons School of Design, Athina takes a big picture approach to making sense of the convoluted world of healthcare. In addition to her role at Healthcare Human Factors, she is currently pursuing a part-time Masters degree at OCAD University in Design for Health.

Links: Twitter, Linkedin, Human Factors

Dr. Lora Appel

Assistant Professor of Health Informatics at the Faculty of Health at York University and Research Scientist at OpenLab

Dr. Lora Appel is an Assistant Professor of Health Informatics at the Faculty of Health at York University, and a Research Scientist at OpenLab, and innovation Centre housed at University Health Network, the largest medical research organization in Canada. She leads “Prescribing Virtual Reality (VRx)” a collection of studies that introduce and evaluate AR/VR/MR interventions for patients, caregivers, and healthcare providers. Lora has received several grants from the Centre for Aging in Brain Health Innovation (CABHI) to pursue this work in aging and dementia care. Her expertise is in applying design thinking and science methodologies to healthcare innovation; she is passionate about designing new technological interventions that provide care in the pursuit of a cure. 

Links: TwitterPrescribing VR

Gil (Guillermo) Penalosa, MBA, PhDhc, CSP

Founder and Chair, 8 80 Cities Chair, World Urban Parks President, Gil Penalosa & Associates

Gil Penalosa is passionate about creating cities for all people; vibrant cities and healthy communities for everyone regardless of age and social, economic, or ethnic background.

Gil is the founder and chair of the internationally recognized Canadian non-profit organization 8 80 Cities. He is also chair of World Urban Parks.

Before immigrating to Canada, Gil was Commissioner in Bogota. He holds an MBA from UCLA’s Anderson School of Management, where he recently was selected as one of the “100 Most Inspirational Alumni” in the school’s history. In 2015 Gil received a Doctorate Honoris Causa from the Faculty of Urban Planning at the prominent University of Sweden, SLU. Last year Gil was listed in Planetizen’s Top 100 Most Influential Urbanists.

Links: Twitter8 80 Cities, World Urban Parks

Bobbie Carefoote

Project Lead in the Populations Health Solutions Lab based at Bridgepoint Health

Roberta ‘Bobbie’ Carefoote is a nurse by profession and has been working in the healthcare sector for over 30 years – with government leaders, health profession regulators, professional associations, and service providers.  She has held front-line and leadership positions that involved program design, implementation and evaluation.  Bobbie is currently a Project Lead in the Populations Health Solutions Lab based at Bridgepoint Health.  She is working with seniors, volunteers, students, community leaders, program staff, and researchers to design and bring an exciting new initiative to Toronto entitled ‘Neighbours Helping Neighbours’.

Links: TwitterBridgepoint

Dr. Cosmin Munteanu

Assistant Professor at the Institute for Communication, Culture, Information, and Technology at University of Toronto Mississauga, and Co-Director of the Technologies for Ageing Gracefully lab at University of Toronto

His area of expertise is at the intersection of Human-Computer Interaction, Automatic Speech Recognition, Natural User Interfaces, Mobile Computing, Ethics, and Assistive Technologies. He has extensively studied the human factors of using imperfect speech recognition systems, and has designed and evaluated systems that improve humans’ access to and interaction with information-rich media and technologies through natural language. Cosmin’s multidisciplinary interests include speech and natural language interaction for mobile devices, mixed reality systems, learning technologies for marginalized users, usable privacy and cyber-safety, assistive technologies for older adults, and ethics in human-computer interaction research.

Links: Website

Andrea Austen

Policy Development Officer and Project Lead for the Toronto Seniors Strategy

Andrea Austen is the Policy Development Officer and Project Lead for the Toronto Seniors Strategy responsible for the development, implementation and evaluation of the City’s age-friendly plan. Andrea has a deep understanding of the needs of seniors across the health, social service, community and municipal service systems – she is a true advocate for seniors in Toronto.

During her time at the City of Toronto, Andrea has been responsible for a range of initiatives that address the needs of vulnerable Torontonians including the City’s Service System Approach to Vulnerability and the SPIDER program to reduce acutely elevated health and safety risks involving vulnerable residents.

Andrea holds a Master’s degree in Philosophy from York University and pursued doctoral studies in Political Philosophy.


Paolo Korre

Director of Service Design for at Saint Elizabeth’s Futures

Paolo Korre is the Director of Service Design for at Saint Elizabeth’s Futures Team, helping lead the drive to design the future of aging in Canada. For the past 10 years, he has been using human-centred design to disrupt how the health system works, and find new ways to deliver better experiences for all users. He has worked extensively with a wide array of health care organizations such as Mount Sinai Hospital, the Toronto Central LHIN, the Veteran’s Hospital Administration and has taught design in several university programs, health care institutions, and health care systems in both Canada and the United States. Paolo holds an MBA and a Master of Design from the Institute of Design at the Illinois Institute of Technology in Chicago.

Links: Twitter


The conference is taking place in Bridgepoint’s main hospital building (marked Bridgepoint Hospital in the diagram below). The closest TTC stop is where the 505 & 504 stop is noted below. Underground parking is denoted by the ‘P’ in the main building.

The speaker green room is located in The Marian Walsh Auditorium – Room 10.103

From hospital entrance off Broadview Avenue/Bridgepoint Drive (marked #2 in diagram) to the Marian Walsh Auditorium:

  • Turn left and walk towards the Tim Hortons. Turn Right after the information desk.
  • Take the public elevators to the 10th floor.
  • There will be directional signage.

From Underground Parking to speaker green room:

  • The underground parking garage is located off of St. Matthews Rd. Obtain a parking pass.
  • Take the elevator to the 10th Floor.
  • There will be directional signage.
  • If you are parking, please park in P1. Paid parking $4.50/hour up to 4 hours and then an $18 flat rate is applied after that.